Q: WHERE DO I LOG INTO THE EVENT?
A: Come back right here to watch the live show!!!! You can also view on Roku and Apple TV after you purchase a ticket. Use the same login credentials as the ones you used to purchase your ticket. You will NOT be charged again when you login to Roku/Apple TV if you use the same credentials. Promise.
Q: WHAT IS ON THE SCHEDULE TODAY?
A: You can see today’s schedule on Facebook here: https://www.facebook.com/thedarkzonenetwork/posts/4684399934935572 This is a live event, so times are subject to change and makes the experience immersive. That’s the fun part.
Q: HOW DO I ENTER THE COSTUME CONTEST?
A: Click this link for instructions on how to enter. https://darkzonenetwork.com
Grand prize: 1 Night stay aboard the RMS Queen Mary when she opens, 2 Tickets to the Revenant Room theatre performance, and a private 2-hour paranormal investigation on the ship.
Q: HOW CAN I ENTER TO WIN TICKETS TO SEE THE BANDS LIVE - IN PERSON?
A: Filter, Dead Sara and Beasto Blanco are giving away 2 tickets each for a live, yes live in person, concert when all this pandemic craziness is over. During the bands' virtual performance here on "The Dark Zone presents Queen Mary Live," click the tab next to the Chat. Enter your email address for the drawing.
Q: CAN I PAY WITH PAYPAL?
A: Our payment platform currently only accepts credit cards. If you do not have a credit card, we suggest you buy a pre-paid credit card online or at your local store and use that to pay for the event.
Q: WILL THERE BE ISO CAMERAS RUNNING ALL THE TIME?
A: Heck, yes! Even more cameras will be streaming live at all times from numerous locations on the ship (like the pool and room b340!). Viewers become remote ghost hunters with unprecedented access (alone on the Queen Mary with the ghosts!) For the most in-depth investigation in history!
Q: WHAT IF I CAN’T WATCH THE WHOLE PROGRAM DUE TO A SCHEDULE CONFLICT?
A: There is a 2-hour rewind feature and, at the end of each day, that day’s broadcast will replay so that those who have a conflict or are in other time zones won’t miss a thing! Also, following the event, the entire recording of the four days will be available free of charge to those who purchased a ticket.
Q: WILL THERE BE SPANISH SUBTITLES?
A: ¡Si, absolutamente, nos complace ofrecer subtítulos en español! (In order to access Spanish subtitles, go to Settings inside the player and choose “Spanish Closed Captioning”)
Q: WHAT TIME SHOULD I ARRIVE AT THE QUEEN MARY?
A: Haha, this is a global live-streaming virtual event, silly!! Don’t come to the ship!! You can join in all the ghost hunts, monitor the 24/hour ISO cameras, watch and listen to your favorite bands, and enjoy the entire event from the comfort of your own home! (jammies and Halloween costumes encouraged!)
Q: HOW DO I MAXIMIZE MY VIEWING EXPERIENCE ON MY COMPUTER?
A: We have a new, robust streaming partner. This event will be streamed in High Definition 1080p and supports automatic-bitrate streaming for customers with slower networks. This insures the highest grade, best quality streams will be accessible. As you experience The Dark Zone, it is best to view through Chrome. If you have multiple windows open, make sure your internet can handle multiple streams downloading simultaneously. However, we recommend clicking between channels for optimal resolution rather than opening multiple windows for multiple streams.
Q: WHAT IS THE REFUND POLICY?
A: Refunds will be granted prior to the event only. No refunds will be given once the event begins. If you are having login issues, please double check that there have not been any typos in your email address and/or password. Try resetting your password.